Experience
Operator-led leadership across delivery, scale, and business systems
I have led complex implementations, built operating models, and improved execution across teams where reliability,
coordination, and accountability matter. The throughline is simple: translate strategy into repeatable delivery.
If you want to talk through a similar situation, start with the 15-minute AI Bottleneck Audit.
Book the audit
Oracle | Director of Implementations
Built the delivery engine for a connected public safety platform
I was the first Professional Services and Implementation hire in a new Oracle global business unit focused on public safety and local government.
I built the services business and implementation organization from the ground up, defining how complex deployments were scoped, sold, and delivered.
The product vision matured into a fully connected public safety suite spanning dispatch and 911 workflows, field operations with in-vehicle tablets,
reporting, and jail processes, built on Oracle Cloud Infrastructure.
- Created pricing and estimate structures, Statements of Work, risk workbooks, and delivery processes to support enterprise implementation programs.
- Hired and built a delivery organization across project management, consulting, training, integrations, and data migration.
- Owned delivery readiness and stakeholder coordination for live deployments in regulated environments.
- Coordinated hardware deployment logistics, including in-vehicle tablet procurement and installation scheduling with third parties and internal operations.
Enterprise delivery
Cloud plus hardware
Public sector systems
Operating models
Armavel and VA | Director of Customer Success and Emerging Technology
RPA and automation in regulated environments
Led customer success and emerging technology work with a strong focus on operational execution, governance, and adoption.
This included hands-on experience building an RPA program within a high-compliance environment where approvals and controls determine what is possible.
- Built an RPA program framework including intake, security, privacy, approval workflows, and deployment readiness.
- Evaluated and supported platform options including UiPath, Automation Anywhere, and Microsoft Power Automate.
- Worked through approval, risk, and governance requirements to move automation from concept to real deployment.
RPA
Governance
Security reviews
Adoption
How this informs my AI work
This is why I treat AI and automation as business systems, not tools. Real adoption requires clear ownership,
decision pathways, and quality standards that match the environment.
Explore frameworks
Axon | Program Manager, Professional Services
High-stakes programs and delivery coordination
Managed complex customer programs where delivery quality and coordination are non-negotiable.
Focus areas included stakeholder alignment, operational execution, and systematic follow-through.
- Built structured execution routines for programs with multiple stakeholders and tight dependencies.
- Improved clarity across roles and responsibilities to reduce bottlenecks and confusion.
- Strengthened predictability through clear decision points, documentation, and delivery cadence.
Program management
Coordination
Operational rigor
VIEVU | Director of Customer Success
Scaling customer outcomes through process and enablement
Led customer success operations with a focus on consistent outcomes, improved execution, and internal systems
that help teams deliver quality at scale.
- Improved consistency by standardizing workflows that drive customer outcomes.
- Strengthened internal knowledge and enablement to reduce dependency on tribal expertise.
- Built repeatable routines that made delivery more predictable under growth.
Customer outcomes
Scale
Enablement
Connection to AI systems
AI becomes useful when it is embedded in the workflow and owned by the team. This is why I focus on adoption,
evaluation, and operating rhythm as first-class design inputs.
Vertafore | Director of Customer Support and Business Operations
Operational leadership where volume and quality matter
Led support and business operations in an environment where high-volume work requires clear workflows,
reliable decision-making, and measurable quality standards.
- Improved operational execution through process clarity and standardized work.
- Built measurement and feedback loops to support continuous improvement.
- Strengthened cross-team coordination to reduce bottlenecks and escalations.
Operations
Quality systems
Measurement
If this is your world
If you are trying to improve throughput without losing quality, and you want AI to behave like a reliable business system,
I can help you design the right workflow, ownership, and evaluation to make it work in practice.
Book the 15-minute AI Bottleneck Audit
